This training will present an overview of the factors that can escalate a situation and/or individual. Together we will go through the escalation cycle and responses to each phase, work to understand how to identify our own and others’ conflict styles, trauma responses, and triggers. We will learn practical de-escalation principles and skills to support…

This training session is designed for supervisors, managers, and senior leadership to enhance team support and build vital supervisory networks. Together we will explore trauma-informed supervision techniques focusing on relationship building, conflict management, and effective communication strategies. Finally, participants will discuss skills to create a trauma-informed environment for both staff and clients. Two continuing education…